SleepWeave Policy
Privacy Policy
Last updated: July 17, 2026
Effective Date: July 16, 2026
This Privacy Policy explains how SleepWeave collects, uses, discloses, retains, and protects personal information. It applies when you visit sleepweaveclothing.com, create an account, place an order, subscribe to emails, contact customer support, request a return or exchange, or otherwise interact with SleepWeave.
This policy is written to provide stronger transparency for customers in California, New York, and other U.S. jurisdictions with strict privacy or consumer-protection expectations. It is intended to describe our actual practices in plain language.
1. Personal Information We Collect
We may collect the following categories of information:
A. Identifiers
Name, email address, phone number, billing address, shipping address, account login information, customer number, order number, support ticket identifiers, IP address, and device identifiers.
B. Commercial Information
Products viewed, cart contents, products purchased, order history, payment status, promo codes used, return or exchange history, shipping details, tracking information, product reviews, and customer service communications.
C. Internet or Network Activity
Website pages viewed, referring pages, browser type, device type, approximate location derived from IP address, analytics events, cookie identifiers, checkout activity, abandoned cart activity, and email engagement where enabled.
D. Geolocation Data
We may receive approximate location information from IP address. We do not intentionally collect precise GPS location through the website.
E. Payment and Transaction Information
Payment processing is handled by third-party payment processors such as PayPal. SleepWeave does not intentionally store full payment card numbers. We may store payment status, transaction ID, payment provider, fraud-prevention status, refund status, and order totals.
F. Customer Support and User-Generated Content
Support tickets, return/exchange messages, reviews, survey responses, messages submitted through forms, and related attachments or metadata.
G. Inferences
We may infer product preferences, sleep-temperature interests, shopping preferences, and marketing segments from purchases, quiz responses, browsing, carts, or email engagement.
H. Sensitive Personal Information
SleepWeave does not seek to collect government ID numbers, Social Security numbers, precise geolocation, biometric data, health diagnosis information, or financial account credentials. Payment information is processed by payment providers. If sensitive information is accidentally submitted through a support request, we use it only to respond to the request and may delete it when no longer needed.
2. Sources of Personal Information
We collect information directly from you, automatically through the website, from payment and shipping providers, from analytics and advertising tools where enabled, from email service providers, and from customer service interactions.
3. Purposes for Collection and Use
We use personal information to:
- Process and fulfill orders.
- Provide checkout, account, cart, support, return, exchange, and shipping features.
- Communicate about orders, refunds, returns, exchanges, tracking, and account matters.
- Send marketing emails only where permitted and provide unsubscribe controls.
- Detect fraud, abuse, security incidents, and technical problems.
- Improve website design, product offerings, inventory, customer service, and marketing.
- Maintain business records, accounting records, legal records, tax records, and compliance records.
- Enforce policies, terms, and legal rights.
- Comply with legal obligations and respond to lawful requests.
4. Cookies, Analytics, Tracking, and Advertising
SleepWeave may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to operate the website, remember cart/session information, measure performance, support security, understand customer behavior, and evaluate marketing.
Depending on how analytics or advertising tools are configured, some tracking may be considered “sharing” for cross-context behavioral advertising or “targeted advertising” under certain state privacy laws. When required, customers may use available privacy choices, browser controls, cookie controls, or Global Privacy Control signals where supported.
5. Disclosure of Personal Information
We may disclose personal information to:
- Payment processors and fraud-prevention providers.
- Shipping carriers and fulfillment providers.
- Hosting, database, security, and infrastructure providers.
- Email, marketing, analytics, and advertising providers.
- Customer support and communication providers.
- Professional advisors such as attorneys, accountants, insurers, and compliance providers.
- Government, law enforcement, regulators, or courts when required or permitted by law.
- Successors in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
6. Sale or Sharing of Personal Information
SleepWeave does not sell customer personal information for money. However, some privacy laws define “sale” or “sharing” broadly enough to include certain advertising, analytics, retargeting, or cross-context behavioral advertising activities. If SleepWeave uses those tools, identifiers, internet activity, commercial information, or inferences may be disclosed to advertising or analytics partners in a way that may be considered a sale, sharing, or targeted advertising under applicable law.
Customers may use the Privacy Choices page or contact us to request opt-out of sale, sharing, or targeted advertising where applicable.
7. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, returns/exchanges, fraud prevention, tax/accounting, legal compliance, dispute resolution, security, backup, and business operations.
Typical retention examples:
- Order and transaction records: retained as needed for accounting, tax, fraud, warranty, legal, and business records.
- Customer account information: retained while the account is active and for a reasonable period afterward.
- Support, return, and exchange records: retained as needed to resolve issues and maintain business records.
- Marketing subscriber records: retained until unsubscribed and for a reasonable suppression-record period.
- Analytics and cookie data: retained according to the settings of the relevant tools.
8. Your Privacy Rights
Depending on your state, you may have rights to:
- Know or confirm whether we process your personal information.
- Access categories or specific pieces of personal information.
- Correct inaccurate personal information.
- Delete personal information, subject to exceptions.
- Obtain a portable copy of personal information.
- Opt out of sale, sharing, targeted advertising, or certain profiling.
- Limit the use and disclosure of sensitive personal information where applicable.
- Appeal a denied privacy request where required by law.
- Not be discriminated against for exercising privacy rights.
9. California Privacy Rights
California residents may have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, including the rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive non-discriminatory treatment for exercising rights.
California residents may also have rights under California’s “Shine the Light” law to request information about certain disclosures of personal information to third parties for their own direct marketing purposes.
10. New York Privacy and Security Notice
New York does not currently have a comprehensive privacy law identical to California’s CCPA/CPRA, but businesses’ privacy statements and tracking disclosures must be truthful and not misleading. SleepWeave aims to describe tracking, analytics, marketing, and data practices accurately. We also maintain reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we collect.
If a data security incident affects private information of New York residents, SleepWeave will evaluate notice obligations under applicable New York breach notification requirements.
11. Children’s Privacy
SleepWeave is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
12. Security
We use reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These safeguards may include access controls, hosting security, encryption in transit, administrative restrictions, backups, logging, and monitoring. No method of transmission or storage is perfectly secure.
13. How to Submit a Privacy Request
You may submit a privacy request through the contact methods listed on the website or through any privacy request form we make available. Please include your name, email address, state of residence, and the right you want to exercise.
We may need to verify your identity before fulfilling access, deletion, correction, or portability requests. We will not require unnecessary information for opt-out requests.
14. Authorized Agents
Where required by law, you may use an authorized agent to submit a privacy request. We may request evidence that the agent is authorized and may also require you to verify your identity directly unless prohibited by law.
15. Non-Discrimination
We will not unlawfully discriminate against you for exercising your privacy rights.
16. International Customers
SleepWeave is operated from the United States. If you access the website from outside the United States, your information may be processed in the United States where privacy laws may differ from those in your location.
17. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the website with a revised effective date.
18. Contact
For privacy questions or requests, contact SleepWeave through the contact information listed on the website.