SleepWeave Policy
Shipping Policy
Last updated: July 17, 2026
Effective Date: July 16, 2026
This Shipping Policy explains SleepWeave shipping practices, delivery estimates, tracking, address issues, and lost package handling.
1. Processing Time
Orders are typically processed after payment authorization or capture. Processing times may vary based on order volume, product availability, fraud review, holidays, weather, carrier conditions, or other operational issues.
2. Shipping Rates
Shipping rates are shown at checkout before payment. Rates may depend on destination, quantity, order value, selected carrier/service, promotions, or free-shipping thresholds.
3. Delivery Estimates
Estimated delivery dates are estimates only and are not guaranteed unless a specific guaranteed service is expressly offered and confirmed. Carrier delays, weather, holidays, incorrect addresses, access issues, customs, and other events may affect delivery.
4. Tracking
When available, tracking information may be sent by email and/or made available in the customer account portal. Tracking may take time to update after a label is created.
5. Address Accuracy
Customers are responsible for providing complete and accurate shipping addresses. SleepWeave is not responsible for delays or losses caused by incorrect, incomplete, outdated, or undeliverable addresses. Contact support immediately if an address must be corrected.
6. Risk of Loss
Risk of loss generally passes when the carrier confirms delivery to the address provided, unless applicable law requires otherwise. If tracking shows delivered but you cannot locate the package, check with household members, neighbors, building staff, mail rooms, and the carrier.
7. Lost or Delayed Packages
If tracking has not updated or a package appears lost, contact SleepWeave support with your order number. SleepWeave may ask the carrier to investigate. Replacement, refund, or store credit decisions are made case by case and may depend on tracking, carrier findings, shipping insurance, and applicable law.
8. Damaged Packages
If a package arrives damaged, photograph the packaging and item(s), keep the packaging, and contact support promptly.
9. International Shipping
If international shipping is offered, customers may be responsible for customs duties, taxes, brokerage fees, import fees, and local charges. Delivery times may vary due to customs processing.
10. PO Boxes, APO/FPO, and Restricted Locations
Some services may not deliver to PO Boxes, APO/FPO addresses, freight forwarders, hotels, temporary addresses, or restricted locations. Orders may be cancelled if delivery is unavailable.
11. Split Shipments
SleepWeave may split orders into multiple shipments.
12. Contact
For shipping questions, contact SleepWeave support with your order number.