SleepWeave Policy
Refunds & Returns Policy
Last updated: July 17, 2026
Effective Date: July 16, 2026
This Refunds & Returns Policy explains how SleepWeave handles returns, exchanges, refunds, cancellations, and order issues.
1. Return Window
Unless a different return window is stated at purchase, customers should request a return or exchange within 30 days after delivery. Requests submitted after the return window may be declined or handled at SleepWeave’s discretion.
2. How to Request a Return or Exchange
Submit a request through your customer account portal or contact SleepWeave support. Include:
- Order number.
- Email address used for the order.
- Item(s) requested for return or exchange.
- Reason for request.
- Photos if the item is damaged, defective, incorrect, or materially different from what was ordered.
3. RMA Required
Approved returns may require a Return Merchandise Authorization (RMA) number. Returns sent without approval or without required RMA information may be delayed, refused, or returned to sender.
4. Condition Requirements
Returned items should be unused, clean, unwashed, undamaged, and in original packaging unless the return is due to a confirmed defect, wrong item, shipping damage, or another approved exception.
Because socks and sleepwear are personal apparel items, SleepWeave may reject returns that show signs of wear, washing, odor, damage, alteration, missing packaging, or hygiene concerns, unless applicable law requires otherwise.
5. Non-Returnable Items
The following may be final sale or non-returnable unless defective or required by law:
- Gift cards.
- Final sale or clearance items.
- Items marked non-returnable at purchase.
- Used, washed, worn, altered, damaged, or unsanitary items.
- Items returned outside the return window.
- Items without proof of purchase.
6. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us promptly with photos and order details. If approved, SleepWeave may replace the item, provide a refund, issue store credit, or provide another reasonable resolution.
7. Exchanges
Exchanges depend on product availability. If the requested replacement is unavailable, we may offer a refund, store credit, or alternate product.
8. Refund Timing
Approved refunds are generally issued to the original payment method after the returned item is received and inspected. Processing times may vary by payment provider. Shipping charges may be non-refundable unless the return is due to SleepWeave error or required by law.
9. Return Shipping
Customers may be responsible for return shipping unless the return is due to SleepWeave error, defective product, wrong item, or applicable law requires otherwise. Use a trackable shipping method. SleepWeave is not responsible for returns lost in transit before receipt.
10. Promotions and Bundles
If you return part of a bundle or promotional order, the refund may be adjusted to reflect the value of retained items, discounts, free shipping thresholds, or promotion terms.
11. Cancellations
Orders may be cancelled only if they have not yet been processed, packed, or shipped. Contact support as soon as possible.
12. Chargebacks
Contact SleepWeave first so we can try to resolve order, shipping, refund, or product issues. We reserve the right to contest improper chargebacks with order, tracking, refund, support, and policy records.
13. Legal Rights
This policy does not limit non-waivable rights under applicable consumer protection laws.
14. Contact
For return, refund, or exchange questions, use the customer account portal or contact SleepWeave support.